Refund Policy

Last Updated:

1. Overview

At Graxylonchep, we want you to be completely satisfied with your purchase of Serenlix. This Refund Policy outlines the conditions under which you may return products and receive a refund.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and agree to this Refund Policy. Where state or local consumer protection laws in the United States require different or additional refund, return, or cancellation rights (for example, longer return periods or mandatory disclosures), we comply with those applicable laws and your rights thereunder remain in full effect.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

  • The return is requested within 30 days of the delivery date
  • The product is unopened and in its original, sealed packaging
  • The product is undamaged and in resalable condition
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Returns

We cannot accept returns for:

  • Products that have been opened or used
  • Products returned after 30 days from delivery
  • Products damaged due to customer misuse or negligence
  • Products without proof of purchase
  • Products purchased from unauthorized retailers

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at business@graxylonchep.world with your order number and reason for return.
  2. Receive Approval: Wait for our customer service team to review your request and provide return instructions.
  3. Ship the Product: Once approved, ship the product back to the address provided using a trackable shipping method.
  4. Receive Refund: After we receive and inspect the returned product, we will process your refund.

Please do not send products back without first obtaining return approval and instructions.

4. Return Shipping

4.1 Customer-Initiated Returns

For standard returns (change of mind, unwanted product), the customer is responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

4.2 Defective or Incorrect Products

If you received a defective, damaged, or incorrect product:

  • Contact us within 7 days of receiving the product
  • Provide photos of the defect or damage
  • We will provide a prepaid return label
  • We will ship a replacement or issue a full refund, including original shipping costs

5. Refund Processing

5.1 Inspection

Once we receive your returned product, our team will inspect it to verify that it meets our return eligibility criteria. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved:

  • The refund will be issued to your original payment method
  • Refunds typically appear within 5-10 business days, depending on your payment provider
  • You will receive an email confirmation when the refund is processed

5.3 Refund Amount

For eligible returns:

  • Full Refund: Product purchase price (excluding original shipping costs, unless the return is due to our error)
  • Partial Refund: May apply if the product shows signs of use or damage not caused by shipping

5.4 Refund Denial

If your return does not meet our eligibility criteria, we will notify you and may:

  • Return the product to you at your expense
  • Hold the product for 30 days while you arrange for its return

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please:

  1. Request a return for the original product
  2. Place a new order for the desired product

7. Cancellations

7.1 Order Cancellation

You may cancel your order before it ships by contacting us immediately at business@graxylonchep.world. If the order has not yet been processed, we will cancel it and issue a full refund.

7.2 After Shipping

Once an order has shipped, it cannot be cancelled. You will need to wait for delivery and then initiate a return according to this policy.

8. Damaged in Transit

If your product arrives damaged due to shipping:

  • Document the damage with photos before opening the product
  • Contact us within 7 days of delivery
  • We will work with the shipping carrier to resolve the issue
  • We will send a replacement or issue a refund at no additional cost to you

9. Lost Packages

If your order is lost in transit:

  • Contact us after the estimated delivery date has passed
  • We will investigate with the shipping carrier
  • If the package is confirmed lost, we will ship a replacement or issue a refund

10. International Orders

For international returns:

  • The same 30-day return window applies from the delivery date
  • Customers are responsible for return shipping costs and any customs fees
  • Refunds do not include original international shipping costs unless the return is due to our error

11. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please contact us:

  • Email: business@graxylonchep.world
  • Address: 10 E 31st St, Kearney, NE 68847, United States

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (CST).

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The "Last Updated" date at the top of this policy indicates when the latest changes were made.